Free shipping on all EU orders

Customer Help

Our dedicated team is always here to assist you.

Common purchase queries answered

Orders and Shipping

We ship to the all European countries that permit Cannabionids. These include Czech Republic, Slovakia, Germany, Poland, Austria, Hungary, Slovenia, Romania, France, Belgium, Denmark, Finland, Estonia, Latvia, Lithuania, Switzerland, Republic of Ireland, Italy, Spain, Portugal, Greece, Albania, Macedonia, Ukraine and Norway. 

We are not responsible for customs and duties clearance. Please ensure you check your local requirements for Cannabinoid products before purchasing. 

We send all our orders using tracked parcel shipping for peace of mind. It usally takes 3 to 7 days for you to receive your products. Our warehouse is based in the Netherlands, and so delivery time will depend on where you are based. Due to disruptions to logistics providers, we cannot guarantee delivery times.

Please go to the “My Account” page, fill in your Email adress en click on Register. 

After you have placed an order, you will receive an email with a track and trace code.

If you need to swap an item

Returns and Exchanges

If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or uses these products may provide.

We accept full refunds for products that are returned unopened and shipped back to us at your own cost within 28 days of purchase. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In accordance with the type of products we sell, we cannot returns based on the products not producing the desired effect. All the products we sell are food supplements and thus we cannot guarantee any effects or benefits resulting from these. Your acceptance of the terms when purchasing means you agree and understand this.

Read our full return policy here

Please don’t hesitate to speak to a member of our customer care team for support in using your products. To complete your return, we require a receipt or proof of purchase.

Before returning any product, please contact us and wait for confirmation prior to sending the shipment. Please include a copy of your order confirmation and/or invoice with your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days days. 

Free EU shipping

On all orders

Easy Returns

28 days money back guarantee

International Warranty

Offered in the country of usage

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